Help

My login link didn't arrive

Check spam and promotions, and search your inbox for “Your sign-in link”. Each link works once and only for a short while, so open the newest one, on the same phone or computer where you asked for it. If you just asked, wait a couple of minutes before asking again.

Where's my ticket?

Log in and open My tickets. Your ticket is always there, even if the email went missing. From the ticket you can have it emailed to you again.

I paid but don't have a ticket

Use Get help and choose “I paid but have no ticket”. We check the payment straight away and issue the ticket if it went through. If your bank shows a charge that didn't complete, it's a hold that drops off by itself within a few days.

I can't make it. Can I get a refund?

Spots aren't refundable, because venues release them late and can't resell them. If the event is cancelled you're refunded automatically, including all fees.

The QR code won't scan at the door

Turn your screen brightness up, or give the door staff the 6-character code under the QR. They can type it in.

What time do I need to be there?

Before the cut-off time on your ticket. After that the venue doesn't have to let you in on the guestlist.

Help requests are answered by us. Some replies are drafted by an AI assistant and checked by a person before they're sent.

Can't log in at all? Email dimarcogiuliano@gmail.com with the email address you applied with.